For a full refund, cancellation must be made a full 24 hours prior to listing’s ckeck in time on the day of check in. For example, if check-in is on Friday, cancel by Thursday of that week before check in time. If the guest cancels less than 24 hours before check-in, the first night is non-refundable. If the guest arrives and decides to leave early, the nights not spent 24 hours after the official cancellation are 100% refunded.